Privacy Policy

Privacy statement

The WorkSafeBC Store recognizes the importance of protecting an individual's right to privacy. This Statement describes our privacy practices with respect to Personal Information collected on or through the web site (the "Web Site"). "Personal Information" includes your name, address, telephone number, e-mail address, postal code, town or city, gender, and any and all other information you may provide through the Web Site, including letters or e-mail through the "Contact Us" page of the Web Site.

The WorkSafeBC Store reserves the right to update this Statement at any time and encourages you to refer back to it on a regular basis. Any changes to this Statement will be effective from the time they are posted. This Statement was last updated on November 13th, 2012.

What information is collected and how it is used

The only Personal Information that the WorkSafeBC Store collects on this Web Site is the information you provide to us voluntarily by sending us an e-mail message, completing forms, ordering materials or using the links contained on this Web Site. The WorkSafeBC Store collects and uses your name, address, telephone number, email address and other information you submit on or through this Web Site to respond to your inquiries and requests. In providing the WorkSafeBC Store with any Personal Information on or through this Web Site, you consent to the collection and use of that information in accordance with this Statement.

We use cookies on this website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

The Personal Information that you provide to the WorkSafeBC Store is confidential. In order to process your requests and inquiries we may share your Personal Information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, placing of orders and order fulfillment. We require these entities not to use your information for any other purpose. Other than as identified in this Statement we do not disclose, sell or in any other way distribute your Personal Information except as required or permitted by law.

How your information is kept secure

Your Personal Information is treated as private and confidential by the WorkSafeBC Store. However, no communication over the Internet is completely secure. The WorkSafeBC Store does not guarantee the security or confidentiality of any e-mail or other electronic communications sent to the WorkSafeBC Store personnel. Once received by the WorkSafeBC Store we store the Personal Information you provide to us in our computer databases and as required in our paper files. We use firewalls and other security measures to protect our servers.


This Web Site contains links to other Web Sites that may collect Personal Information. The provision of links is for your convenience and does not constitute an endorsement, recommendation or approval of these other Web Sites. The WorkSafeBC Store does not assume responsibility for the privacy policies or practices of the Web Sites accessed. Users should consult these privacy policies before providing any Personal Information to those Web Sites.

Access to your information

If you wish to access the Personal Information that you have provided to us through this Web Site, or request that any of this information be updated, corrected or deleted, please contact our Chief Privacy Officer at the address noted below.

How to contact us

If you have any questions or concerns about this privacy Statement, the practices of this Web Site, or your dealings with the Web Site, you can also send us mail to:

WorkSafeBC Store
c/o Chief Privacy Officer
P.O. Box 5350 Stn Terminal
Vancouver, BC
Fax: l 604-232-9703
Phone: l 604-232-9704


List of cookies we use

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
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